Just had an accident?
We handle your insurance claim.

No. In California (and most states), you have the legal right to choose any licensed auto body shop. Your insurer cannot require you to use a specific shop, they can only suggest one. If anyone pressures you otherwise, that may violate state insurance regulations.

Deductibles are part of your contract with your insurer, by law we can't waive or absorb them. What we can do is help you understand what's covered, time the repair to your cash flow, and make sure no avoidable line items inflate your out-of-pocket cost.

Most repairs take 5-10 business days once parts arrive. Insurance approval typically adds 1-3 days at the start, plus any time needed for supplements (extra-damage approvals). We give you a realistic timeline before work begins and update you at every stage.

It depends on your policy. Many policies allow OEM parts for newer vehicles or when safety-critical (airbag systems, structural components). We always document our recommendation in the estimate so you can request OEM coverage from your adjuster when appropriate.

Very common. We file a supplement on your behalf with photos, OEM specs, and labor-time documentation. Most collision repairs need at least one supplement to capture the full scope of damage. No cost to you.

No. The 'three estimates' rule is a myth, most insurers only require one. Bring your car (or photos) to us and we'll handle the rest. If your insurer insists on more, we'll work with whatever process they require.

If your policy includes rental coverage, yes, we coordinate the pickup through our partner Car Mart Rentals so the car is waiting the day you drop off yours. If your policy doesn't include rental, we'll tell you upfront so you can plan accordingly.

Yes. Whether the claim goes through your own insurance or the other driver's, you choose the body shop. We deal with their adjuster the same way we deal with yours. When the other driver's insurer accepts fault and pays the claim, you normally don't pay a deductible.

Either works, and you don't need a claim number to call us. Many customers call us first: we look at the damage, explain what to expect, and help you file the claim so the first conversation with your insurer goes smoothly.

Usually, yes. Most insurers pay the shop directly and you pay only your deductible when you pick up the car. Sometimes the insurer sends the check to you or includes your lender on it; if that happens we explain exactly what to sign and bring.

A supplement is a request for extra money when hidden damage shows up after the car is taken apart, or when the first estimate missed something. We document it with photos and send it to the adjuster. It doesn't change your deductible.

We're at 7049 Valjean Ave, Van Nuys, CA 91406, near Van Nuys Airport. We're open Monday to Friday 9 AM to 6 PM and Saturday 9 AM to 5 PM, and you can call any time for towing help after an accident.

If the repair cost exceeds the insurer's threshold (usually around 75-80% of the vehicle's value), they'll declare it a total loss. We'll explain the settlement process, help you negotiate the Actual Cash Value (ACV) if it seems low, and provide documentation if you decide to dispute the total-loss decision.