InsuranceTravelers
Travelers claims involve precise paperwork and tight timelines. We accept Travelers and prepare supplements to their standard on the first pass — claims close clean.
📍 7049 Valjean Ave, Van Nuys, CA 91406 · 🛡️ Lifetime warranty · 🚗 Free rental coordination
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5★
45+ Google reviews
Lifetime
Warranty on all repairs
I-CAR Gold
Top industry training
24/7 Towing
Free in service area
Start here
Whether you just got rear-ended on the 405 or your car's been sitting in the driveway for three days waiting on an adjuster — we take it from here.
That's fine. Call us first — we'll walk you through the claim filing with your insurer.
Call before filingFree 24/7 towing within Van Nuys, Sherman Oaks, Encino, Beverly Hills, North Hollywood. We'll come to you.
Request free towingPerfect. Bring us your claim number — we'll take over from there. No phone tag with the adjuster.
Drop off & we handle itWorking with Travelers
Travelers claims involve precise paperwork and tight timelines — their adjusters expect complete documentation on the first submission and reward shops that deliver it with quick approvals. We accept Travelers insurance and prepare supplement paperwork to meet their standard on the first pass, which keeps claims closing clean without multiple re-inspection cycles. Travelers' Concierge Claim Service is fast for clean cosmetic damage, but for real collision repair we recommend bringing the car straight to us — the in-person inspection catches more, and the supplement filed at intake is more complete than one filed after a Concierge drop-off. Their Premier Body Shop network is optional; under California Insurance Code §758.5 you're free to choose any licensed shop.
Tips for Travelers customers
Straightforward advice, based on how Travelers typically handles a body-shop claim.
Travelers' Concierge claim service is fast for clean cosmetic damage. For real collision repair, bring it straight to us — the in-person inspection finds more.
Travelers' Premier Body Shop network is optional. We handle direct billing and warranty the same way without being in-network.
Travelers covers rental on most policies. Confirm your daily limit with the adjuster before pickup — the limit varies by trim level.
Need to file a claim with Travelers first?
Their 24-hour claims line is below. Or skip the wait — call us first and we'll walk you through filing while you're on the line with us.
5,000+
Insurance claims handled
20+ yrs
Serving Van Nuys
48 hr
Avg. supplement approval
45+
Five-star reviews
Common issues we handle
These are the recurring paperwork and scope issues on Travelers claims — and how we resolve each one.
Travelers' Concierge Claim Service is a quick drive-in inspection that works for scuffed bumpers. For anything past cosmetics we recommend coming straight to our shop — one thorough inspection instead of two.
Travelers' rental coverage sometimes caps at a lower tier than your car. If you drive a full-size or premium vehicle, the rental allowance may not cover the equivalent — we help you choose within limit.
Travelers approves OEM parts on newer vehicles when properly documented. For leased or financed vehicles we always request OEM on safety-critical components — approval is common with vehicle-specific documentation.
What we handle for you
Here's what we take off your plate — at no cost above your insurance settlement.
We invoice your insurance company directly. You pay only your deductible — never the full repair up front.
Low-ball estimate? Missed damage? We push back with photos, OEM specs, and labor-time documentation — until the scope is right.
About 70% of collision claims need at least one supplement once we tear down the damage. We file every supplement on your behalf.
If your policy includes rental coverage, we schedule the pickup so a car is waiting the day you drop yours off — through our partner Car Mart Rentals.
If your car can drive but you can't get away from work, we'll pick it up from your home or office and drop it back when it's done.
If your car is declared a total loss, we help you understand the settlement, dispute a low Actual Cash Value, and plan next steps.
How it works
No phone tag with adjusters. No paperwork to chase. We handle every step.
Tell us what happened. We'll guide you through filing the claim (or take over if you've already filed). If your car can't drive, we send a free tow truck.
Drop off the car. We handle everything with your insurance — appraisal, supplements, parts. You get text + photo updates from start to finish.
We do a final inspection and detail wash. You drive away knowing every paint and body repair is backed for as long as you own the car.
Call us — we'll walk you through everything. No commitment, no pressure.
Call +1 (707) 777-7747Why we earn the work
Insurance adjusters approve our supplements quickly because our documentation is meticulous. Customers come back because the repair is right the first time.
The industry's top training certification — re-certified annually.
We follow each manufacturer's factory body and paint specifications.
Body, paint, and refinish work warrantied for as long as you own the car.
45+ five-star reviews. Highest-rated body shop in Van Nuys.
Your rights as a California driver
California law guarantees your right to choose any licensed body shop. Your insurer can recommend one, but cannot require it.
You may request OEM (original manufacturer) parts. Many policies require disclosure when non-OEM parts are proposed.
Your insurer must pay for a repair that restores your car to its pre-loss condition — not just the cheapest option.
You're entitled to a written, itemized estimate before any work begins. We'll walk you through every line.
This page is for general information only and is not legal advice. For policy-specific questions, consult your insurance documents or the California Department of Insurance.
Insurance carriers we accept
We've processed claims with every carrier listed here. Don't see yours? Call us— chances are we've worked with them.
State Farm
GEICO
Allstate
Progressive
Farmers
Mercury
USAA
AAA
Liberty Mutual
Nationwide
+ AAA, MetLife, Esurance, Kemper, Safeco, Hartford & many more
Travelers FAQ
The specific things Travelers customers usually want to know before they file.
Yes — we accept every insurance carrier, Travelers included. Travelers' Premier Body Shop network is optional; you can bring your claim to us and coverage stays identical.
For clean cosmetic damage (a scuffed bumper, minor dent) Concierge is fast. For any real collision with structural involvement, coming straight to us means one inspection and one supplement — filed correctly the first time.
Travelers approves properly documented supplements typically within 48–72 hours. Photos, OEM procedure references, and part numbers included with every supplement keeps their approval time short.
Only if you carry Rental Reimbursement coverage. The daily cap and total limit vary by policy — we confirm your specific coverage before booking so nothing comes out-of-pocket at return.
Call us right now and we'll walk you through the next step. No commitment, no pressure — just expert help from a body shop that's been doing this for decades.
7049 Valjean Ave, Van Nuys, CA 91406 · Open Mon–Fri 9–5, Saturday 9–12
What customers say
I've been around the automotive industry for a long time and previously managed a chain of repair shops in the Midwest, so I know what a great body shop looks like. International Auto Collision Center- owned by a father (Rafik) and son (Ruben), exceeded every expectation. From t…
Marc Kahn
in the last week
Visited International Auto Collision Center in Van Nuys for a 2nd time, this time, to see if Ruben, our main contact over there could repair the center console for my 2016 Prius. Ruben didn't disappoint! With his contacts who provide him with car parts for all makes and models of…
Dan Ghesser
I had a great experience with International Auto Collision Center. They were honest, punctual, reliable, and very quick with the repair. The customer service was excellent from start to finish, and they kept me informed throughout the entire process. My car was repaired perfectly…
Enna Develyan
a month ago
I was introduced to this shop by a trusted source after my car got hit and run in North Hollywood. Ruben and his father did such an amazing job and my car was returned to me looking brand new and within the time span mentioned in the beginning of the process. Ruben always respond…
Winney Lee
I can't say enough about International Auto Collision Center. Every aspect of this experience went better than imagined. Ruben and Rafik went above and beyond at every chance. Their responsiveness, great pricing, the repair taking less days than originally promised, even fixing m…
Edward
2 months ago
My wife and I were referred to International Collision Center, run by Rafik and Ruben (a father-son duo), after our Audi A6 was sideswiped. Given the high cost of Audi parts, we were particularly concerned about a broken fog light. To our surprise, Rafik took it upon himself to f…
Brandon Perrin
2 months ago
