InsuranceLiberty Mutual
Liberty Mutual works on a tight estimate-supplement cycle. Our paperwork matches their internal format — supplements get approved usually within 48 hours.
📍 7049 Valjean Ave, Van Nuys, CA 91406 · 🛡️ Lifetime warranty · 🚗 Free rental coordination
Track from your phone
Live status, no app
Text your tech
Two-way messaging
Live photo updates
See work as it happens
Sign paperwork digitally
From your couch
5★
45+ Google reviews
Lifetime
Warranty on all repairs
I-CAR Gold
Top industry training
24/7 Towing
Free in service area
Start here
Whether you just got rear-ended on the 405 or your car's been sitting in the driveway for three days waiting on an adjuster — we take it from here.
That's fine. Call us first — we'll walk you through the claim filing with your insurer.
Call before filingFree 24/7 towing within Van Nuys, Sherman Oaks, Encino, Beverly Hills, North Hollywood. We'll come to you.
Request free towingPerfect. Bring us your claim number — we'll take over from there. No phone tag with the adjuster.
Drop off & we handle itWhat to know about Liberty Mutual claims
Things we've learned that make your repair smoother and your settlement fairer.
Liberty Mutual's first estimate is sometimes a desk review (no in-person inspection). Insist on an in-person re-inspection at our shop after tear-down — it almost always finds hidden damage.
Their Guaranteed Repair Network is optional. We provide the same warranty and turnaround as in-network shops, with stricter OEM standards.
Liberty Mutual's rental cap varies by policy. We help you choose a rental that fits within your limit so you don't owe out-of-pocket.
Need to file a claim with Liberty Mutual first?
Their 24-hour claims line is below. Or skip the wait — call us first and we'll walk you through filing while you're on the line with us.
5,000+
Insurance claims handled
20+ yrs
Serving Van Nuys
48 hr
Avg. supplement approval
45+
Five-star reviews
What we handle for you
Here's what we take off your plate — at no cost above your insurance settlement.
We invoice your insurance company directly. You pay only your deductible — never the full repair up front.
Low-ball estimate? Missed damage? We push back with photos, OEM specs, and labor-time documentation — until the scope is right.
About 70% of collision claims need at least one supplement once we tear down the damage. We file every supplement on your behalf.
If your policy includes rental coverage, we schedule the pickup so a car is waiting the day you drop yours off — through our partner Car Mart Rentals.
If your car can drive but you can't get away from work, we'll pick it up from your home or office and drop it back when it's done.
If your car is declared a total loss, we help you understand the settlement, dispute a low Actual Cash Value, and plan next steps.
How it works
No phone tag with adjusters. No paperwork to chase. We handle every step.
Tell us what happened. We'll guide you through filing the claim (or take over if you've already filed). If your car can't drive, we send a free tow truck.
Drop off the car. We handle everything with your insurance — appraisal, supplements, parts. You get text + photo updates from start to finish.
We do a final inspection and detail wash. You drive away knowing every paint and body repair is backed for as long as you own the car.
Call us — we'll walk you through everything. No commitment, no pressure.
Call +1 (707) 777-7747Why we earn the work
Insurance adjusters approve our supplements quickly because our documentation is meticulous. Customers come back because the repair is right the first time.
The industry's top training certification — re-certified annually.
We follow each manufacturer's factory body and paint specifications.
Body, paint, and refinish work warrantied for as long as you own the car.
45+ five-star reviews. Highest-rated body shop in Van Nuys.
Your rights as a California driver
California law guarantees your right to choose any licensed body shop. Your insurer can recommend one, but cannot require it.
You may request OEM (original manufacturer) parts. Many policies require disclosure when non-OEM parts are proposed.
Your insurer must pay for a repair that restores your car to its pre-loss condition — not just the cheapest option.
You're entitled to a written, itemized estimate before any work begins. We'll walk you through every line.
This page is for general information only and is not legal advice. For policy-specific questions, consult your insurance documents or the California Department of Insurance.
Insurance carriers we accept
We've processed claims with every carrier listed here. Don't see yours? Call us— chances are we've worked with them.
State Farm
GEICO
Allstate
Progressive
Farmers
Mercury
USAA
AAA
Nationwide
Travelers
+ AAA, MetLife, Esurance, Kemper, Safeco, Hartford & many more
Insurance FAQ
Honest, plain-English answers — no industry jargon.
No. In California (and most states), you have the legal right to choose any licensed auto body shop. Your insurer cannot require you to use a specific shop — they can only suggest one. If anyone pressures you otherwise, that may violate state insurance regulations.
Deductibles are part of your contract with your insurer — by law we can't waive or absorb them. What we can do is help you understand what's covered, time the repair to your cash flow, and make sure no avoidable line items inflate your out-of-pocket cost.
Most repairs take 5-10 business days once parts arrive. Insurance approval typically adds 1-3 days at the start, plus any time needed for supplements (extra-damage approvals). We give you a realistic timeline before work begins and update you at every stage.
It depends on your policy. Many policies allow OEM parts for newer vehicles or when safety-critical (airbag systems, structural components). We always document our recommendation in the estimate so you can request OEM coverage from your adjuster when appropriate.
Very common. We file a supplement on your behalf with photos, OEM specs, and labor-time documentation. About 70% of our repairs require at least one supplement to capture the full scope of damage. No cost to you.
No. The 'three estimates' rule is a myth — most insurers only require one. Bring your car (or photos) to us and we'll handle the rest. If your insurer insists on more, we'll work with whatever process they require.
If your policy includes rental coverage, yes — we coordinate the pickup through our partner Car Mart Rentals so the car is waiting the day you drop off yours. If your policy doesn't include rental, we'll tell you upfront so you can plan accordingly.
If the repair cost exceeds the insurer's threshold (usually around 75-80% of the vehicle's value), they'll declare it a total loss. We'll explain the settlement process, help you negotiate the Actual Cash Value (ACV) if it seems low, and provide documentation if you decide to dispute the total-loss decision.
Call us right now and we'll walk you through the next step. No commitment, no pressure — just expert help from a body shop that's been doing this for decades.
7049 Valjean Ave, Van Nuys, CA 91406 · Open Mon–Fri 9–5, Saturday 9–12
What customers say
I've been around the automotive industry for a long time and previously managed a chain of repair shops in the Midwest, so I know what a great body shop looks like. International Auto Collision Center- owned by a father (Rafik) and son (Ruben), exceeded every expectation. From t…
Marc Kahn
in the last week
Visited International Auto Collision Center in Van Nuys for a 2nd time, this time, to see if Ruben, our main contact over there could repair the center console for my 2016 Prius. Ruben didn't disappoint! With his contacts who provide him with car parts for all makes and models of…
Dan Ghesser
I had a great experience with International Auto Collision Center. They were honest, punctual, reliable, and very quick with the repair. The customer service was excellent from start to finish, and they kept me informed throughout the entire process. My car was repaired perfectly…
Enna Develyan
a month ago
I was introduced to this shop by a trusted source after my car got hit and run in North Hollywood. Ruben and his father did such an amazing job and my car was returned to me looking brand new and within the time span mentioned in the beginning of the process. Ruben always respond…
Winney Lee
I can't say enough about International Auto Collision Center. Every aspect of this experience went better than imagined. Ruben and Rafik went above and beyond at every chance. Their responsiveness, great pricing, the repair taking less days than originally promised, even fixing m…
Edward
2 months ago
My wife and I were referred to International Collision Center, run by Rafik and Ruben (a father-son duo), after our Audi A6 was sideswiped. Given the high cost of Audi parts, we were particularly concerned about a broken fog light. To our surprise, Rafik took it upon himself to f…
Brandon Perrin
2 months ago
