InsuranceUSAA
USAA is widely considered one of the easiest carriers to work with — their members get treated fairly and USAA respects member shop choice. We accept USAA and handle every step of your claim.
📍 7049 Valjean Ave, Van Nuys, CA 91406 · 🛡️ Lifetime warranty · 🚗 Free rental coordination
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Live photo updates
See work as it happens
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From your couch
5★
45+ Google reviews
Lifetime
Warranty on all repairs
I-CAR Gold
Top industry training
24/7 Towing
Free in service area
Start here
Whether you just got rear-ended on the 405 or your car's been sitting in the driveway for three days waiting on an adjuster — we take it from here.
That's fine. Call us first — we'll walk you through the claim filing with your insurer.
Call before filingFree 24/7 towing within Van Nuys, Sherman Oaks, Encino, Beverly Hills, North Hollywood. We'll come to you.
Request free towingPerfect. Bring us your claim number — we'll take over from there. No phone tag with the adjuster.
Drop off & we handle itWorking with USAA
USAA is widely considered one of the easiest carriers to work with — their members get treated fairly and their claim response times are among the fastest in the industry. USAA operates a STARS Direct Repair network, but you're free to use any shop and USAA explicitly respects member shop choice. Under California Insurance Code §758.5 no insurer can require you to use a specific facility. We accept USAA insurance and handle the claim from intake to delivery with proper documentation on every supplement. USAA covers OEM parts on most newer vehicles by default, and their photo-estimate service is well-executed for clean cosmetic damage; for anything structural or beneath the paint layer we request an in-person re-inspection at our shop after tear-down.
Tips for USAA customers
Straightforward advice, based on how USAA typically handles a body-shop claim.
USAA's STARS Direct Repair Network is excellent, but you're free to use any shop. USAA explicitly respects member choice — never let any adjuster tell you otherwise.
USAA's photo estimates work great for clean cosmetic damage. For anything structural or under the skin, ask for an in-person re-inspection at our shop.
USAA covers OEM parts on most newer vehicles by default. Let us know your model year and we'll quote the OEM scope from the start.
Need to file a claim with USAA first?
Their 24-hour claims line is below. Or skip the wait — call us first and we'll walk you through filing while you're on the line with us.
5,000+
Insurance claims handled
20+ yrs
Serving Van Nuys
48 hr
Avg. supplement approval
45+
Five-star reviews
Common issues we handle
These are the recurring paperwork and scope issues on USAA claims — and how we resolve each one.
USAA's photo estimate is great for a scuffed bumper. For real collision damage we request in-person re-inspection at our shop after tear-down — that's when the actual scope becomes visible.
USAA covers OEM parts on most newer vehicles by default. On older cars we still request OEM on structural and safety-critical components; approval is common with photo documentation of why OEM matters.
USAA's default rental allowance assumes standard parts availability. When a specific trim panel is backordered, we file an extension request with the vendor ETA — USAA approvals are among the quickest of any carrier.
What we handle for you
Here's what we take off your plate — at no cost above your insurance settlement.
We invoice your insurance company directly. You pay only your deductible — never the full repair up front.
Low-ball estimate? Missed damage? We push back with photos, OEM specs, and labor-time documentation — until the scope is right.
About 70% of collision claims need at least one supplement once we tear down the damage. We file every supplement on your behalf.
If your policy includes rental coverage, we schedule the pickup so a car is waiting the day you drop yours off — through our partner Car Mart Rentals.
If your car can drive but you can't get away from work, we'll pick it up from your home or office and drop it back when it's done.
If your car is declared a total loss, we help you understand the settlement, dispute a low Actual Cash Value, and plan next steps.
How it works
No phone tag with adjusters. No paperwork to chase. We handle every step.
Tell us what happened. We'll guide you through filing the claim (or take over if you've already filed). If your car can't drive, we send a free tow truck.
Drop off the car. We handle everything with your insurance — appraisal, supplements, parts. You get text + photo updates from start to finish.
We do a final inspection and detail wash. You drive away knowing every paint and body repair is backed for as long as you own the car.
Call us — we'll walk you through everything. No commitment, no pressure.
Call +1 (707) 777-7747Why we earn the work
Insurance adjusters approve our supplements quickly because our documentation is meticulous. Customers come back because the repair is right the first time.
The industry's top training certification — re-certified annually.
We follow each manufacturer's factory body and paint specifications.
Body, paint, and refinish work warrantied for as long as you own the car.
45+ five-star reviews. Highest-rated body shop in Van Nuys.
Your rights as a California driver
California law guarantees your right to choose any licensed body shop. Your insurer can recommend one, but cannot require it.
You may request OEM (original manufacturer) parts. Many policies require disclosure when non-OEM parts are proposed.
Your insurer must pay for a repair that restores your car to its pre-loss condition — not just the cheapest option.
You're entitled to a written, itemized estimate before any work begins. We'll walk you through every line.
This page is for general information only and is not legal advice. For policy-specific questions, consult your insurance documents or the California Department of Insurance.
Insurance carriers we accept
We've processed claims with every carrier listed here. Don't see yours? Call us— chances are we've worked with them.
State Farm
GEICO
Allstate
Progressive
Farmers
Mercury
AAA
Liberty Mutual
Nationwide
Travelers
+ AAA, MetLife, Esurance, Kemper, Safeco, Hartford & many more
USAA FAQ
The specific things USAA customers usually want to know before they file.
Yes — we accept every insurance carrier, USAA included. USAA's STARS Direct Repair network is optional; you're free to use any shop and your coverage stays identical.
Yes. USAA explicitly respects member shop choice, and your claim coverage, direct billing, and warranty are the same whether we're in STARS or not. Tell your adjuster you've chosen International Auto Collision Center and we handle the rest.
USAA covers OEM parts on most newer vehicles by default. On older or higher-mileage cars we request OEM on structural and safety-critical components; approval is common with proper documentation.
USAA's response times are among the fastest of any carrier. Simple cosmetic repair: 3–5 business days. Collision: 2–4 weeks. Structural: 4–8 weeks. Supplements typically approve inside 48 hours.
Call us right now and we'll walk you through the next step. No commitment, no pressure — just expert help from a body shop that's been doing this for decades.
7049 Valjean Ave, Van Nuys, CA 91406 · Open Mon–Fri 9–5, Saturday 9–12
What customers say
I've been around the automotive industry for a long time and previously managed a chain of repair shops in the Midwest, so I know what a great body shop looks like. International Auto Collision Center- owned by a father (Rafik) and son (Ruben), exceeded every expectation. From t…
Marc Kahn
in the last week
Visited International Auto Collision Center in Van Nuys for a 2nd time, this time, to see if Ruben, our main contact over there could repair the center console for my 2016 Prius. Ruben didn't disappoint! With his contacts who provide him with car parts for all makes and models of…
Dan Ghesser
I had a great experience with International Auto Collision Center. They were honest, punctual, reliable, and very quick with the repair. The customer service was excellent from start to finish, and they kept me informed throughout the entire process. My car was repaired perfectly…
Enna Develyan
a month ago
I was introduced to this shop by a trusted source after my car got hit and run in North Hollywood. Ruben and his father did such an amazing job and my car was returned to me looking brand new and within the time span mentioned in the beginning of the process. Ruben always respond…
Winney Lee
I can't say enough about International Auto Collision Center. Every aspect of this experience went better than imagined. Ruben and Rafik went above and beyond at every chance. Their responsiveness, great pricing, the repair taking less days than originally promised, even fixing m…
Edward
2 months ago
My wife and I were referred to International Collision Center, run by Rafik and Ruben (a father-son duo), after our Audi A6 was sideswiped. Given the high cost of Audi parts, we were particularly concerned about a broken fog light. To our surprise, Rafik took it upon himself to f…
Brandon Perrin
2 months ago
