InsuranceMercury
Mercury is one of California's biggest home-state insurers — adjuster-driven, rarely using a DRP network in this state, so shop choice is fully yours. We accept Mercury and file supplements promptly after tear-down.
📍 7049 Valjean Ave, Van Nuys, CA 91406 · 🛡️ Lifetime warranty · 🚗 Free rental coordination
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5★
45+ Google reviews
Lifetime
Warranty on all repairs
I-CAR Gold
Top industry training
24/7 Towing
Free in service area
Start here
Whether you just got rear-ended on the 405 or your car's been sitting in the driveway for three days waiting on an adjuster — we take it from here.
That's fine. Call us first — we'll walk you through the claim filing with your insurer.
Call before filingFree 24/7 towing within Van Nuys, Sherman Oaks, Encino, Beverly Hills, North Hollywood. We'll come to you.
Request free towingPerfect. Bring us your claim number — we'll take over from there. No phone tag with the adjuster.
Drop off & we handle itWorking with Mercury
Mercury is one of California's biggest home-state insurers and one of the most adjuster-driven — they rarely use a formal DRP network in this state, which actually gives customers more freedom to choose their shop without any pressure. Mercury's initial estimates are typically well below repair-quality cost, so plan on at least one supplement on any real collision claim. We accept Mercury insurance and file supplements within 48 hours of tear-down, with photos, OEM procedure references, and part numbers attached — the more complete the paperwork, the faster Mercury's adjuster review. Under California Insurance Code §758.5 you're free to choose any licensed body shop; Mercury cannot lower your settlement for that choice.
Tips for Mercury customers
Straightforward advice, based on how Mercury typically handles a body-shop claim.
Mercury rarely uses a DRP network in California — they want adjuster involvement on most claims. Their flexibility on shop choice is among the best.
Mercury's initial estimate is often well below repair-quality cost. Plan on at least one supplement — we file it within 48 hours of tear-down.
Mercury rental coverage varies by policy. Confirm your daily limit before you pick up a car so you don't owe out-of-pocket at return.
Need to file a claim with Mercury first?
Their 24-hour claims line is below. Or skip the wait — call us first and we'll walk you through filing while you're on the line with us.
5,000+
Insurance claims handled
20+ yrs
Serving Van Nuys
48 hr
Avg. supplement approval
45+
Five-star reviews
Common issues we handle
These are the recurring paperwork and scope issues on Mercury claims — and how we resolve each one.
Mercury's first-look estimate is usually a starting point, not a settlement. Every real collision claim needs at least one supplement — filed within 48 hours of tear-down with full documentation, which minimizes back-and-forth.
Some Mercury policies include Rental Reimbursement, others don't. We confirm your daily limit before booking the rental so you're not surprised by an out-of-pocket balance at return.
Mercury sometimes specifies aftermarket or recycled parts on vehicles over 5 years old. For safety-critical structural components we still request OEM with documentation — approval is common when the safety case is clear.
What we handle for you
Here's what we take off your plate — at no cost above your insurance settlement.
We invoice your insurance company directly. You pay only your deductible — never the full repair up front.
Low-ball estimate? Missed damage? We push back with photos, OEM specs, and labor-time documentation — until the scope is right.
About 70% of collision claims need at least one supplement once we tear down the damage. We file every supplement on your behalf.
If your policy includes rental coverage, we schedule the pickup so a car is waiting the day you drop yours off — through our partner Car Mart Rentals.
If your car can drive but you can't get away from work, we'll pick it up from your home or office and drop it back when it's done.
If your car is declared a total loss, we help you understand the settlement, dispute a low Actual Cash Value, and plan next steps.
How it works
No phone tag with adjusters. No paperwork to chase. We handle every step.
Tell us what happened. We'll guide you through filing the claim (or take over if you've already filed). If your car can't drive, we send a free tow truck.
Drop off the car. We handle everything with your insurance — appraisal, supplements, parts. You get text + photo updates from start to finish.
We do a final inspection and detail wash. You drive away knowing every paint and body repair is backed for as long as you own the car.
Call us — we'll walk you through everything. No commitment, no pressure.
Call +1 (707) 777-7747Why we earn the work
Insurance adjusters approve our supplements quickly because our documentation is meticulous. Customers come back because the repair is right the first time.
The industry's top training certification — re-certified annually.
We follow each manufacturer's factory body and paint specifications.
Body, paint, and refinish work warrantied for as long as you own the car.
45+ five-star reviews. Highest-rated body shop in Van Nuys.
Your rights as a California driver
California law guarantees your right to choose any licensed body shop. Your insurer can recommend one, but cannot require it.
You may request OEM (original manufacturer) parts. Many policies require disclosure when non-OEM parts are proposed.
Your insurer must pay for a repair that restores your car to its pre-loss condition — not just the cheapest option.
You're entitled to a written, itemized estimate before any work begins. We'll walk you through every line.
This page is for general information only and is not legal advice. For policy-specific questions, consult your insurance documents or the California Department of Insurance.
Insurance carriers we accept
We've processed claims with every carrier listed here. Don't see yours? Call us— chances are we've worked with them.
State Farm
GEICO
Allstate
Progressive
Farmers
USAA
AAA
Liberty Mutual
Nationwide
Travelers
+ AAA, MetLife, Esurance, Kemper, Safeco, Hartford & many more
Mercury FAQ
The specific things Mercury customers usually want to know before they file.
Yes — Mercury is a California-based carrier and we accept their insurance at our Van Nuys shop. We bill Mercury directly and coordinate the full claim from tear-down supplement through final delivery.
Mercury rarely uses a formal Direct Repair Program network in California, which means you're free to choose any licensed shop. Your coverage, direct billing, and warranty are identical regardless of shop choice.
Mercury's initial estimate is a photo-based starting point — it doesn't include damage that's only visible after tear-down. That's normal, not a red flag. Every real collision claim needs a supplement; we file within 48 hours of tear-down.
Only if you carry Rental Reimbursement coverage. Mercury's daily cap and total limit vary widely by policy. Confirm your specific coverage before picking up a rental so there are no surprises at return.
Call us right now and we'll walk you through the next step. No commitment, no pressure — just expert help from a body shop that's been doing this for decades.
7049 Valjean Ave, Van Nuys, CA 91406 · Open Mon–Fri 9–5, Saturday 9–12
What customers say
I've been around the automotive industry for a long time and previously managed a chain of repair shops in the Midwest, so I know what a great body shop looks like. International Auto Collision Center- owned by a father (Rafik) and son (Ruben), exceeded every expectation. From t…
Marc Kahn
in the last week
Visited International Auto Collision Center in Van Nuys for a 2nd time, this time, to see if Ruben, our main contact over there could repair the center console for my 2016 Prius. Ruben didn't disappoint! With his contacts who provide him with car parts for all makes and models of…
Dan Ghesser
I had a great experience with International Auto Collision Center. They were honest, punctual, reliable, and very quick with the repair. The customer service was excellent from start to finish, and they kept me informed throughout the entire process. My car was repaired perfectly…
Enna Develyan
a month ago
I was introduced to this shop by a trusted source after my car got hit and run in North Hollywood. Ruben and his father did such an amazing job and my car was returned to me looking brand new and within the time span mentioned in the beginning of the process. Ruben always respond…
Winney Lee
I can't say enough about International Auto Collision Center. Every aspect of this experience went better than imagined. Ruben and Rafik went above and beyond at every chance. Their responsiveness, great pricing, the repair taking less days than originally promised, even fixing m…
Edward
2 months ago
My wife and I were referred to International Collision Center, run by Rafik and Ruben (a father-son duo), after our Audi A6 was sideswiped. Given the high cost of Audi parts, we were particularly concerned about a broken fog light. To our surprise, Rafik took it upon himself to f…
Brandon Perrin
2 months ago
