InsuranceAllstate
Allstate's Good Hands Repair Network is one option, but not the only one. We accept Allstate and handle claims with the same direct billing as their preferred shops. California law fully protects your shop choice.
📍 7049 Valjean Ave, Van Nuys, CA 91406 · 🛡️ Lifetime warranty · 🚗 Free rental coordination
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5★
51+ Google reviews
Lifetime
Warranty on all repairs
38+ yrs
Owners' experience
24/7 Towing
Free in service area
Start here
Whether you just got rear-ended on the 405 or your car's been sitting in the driveway for three days waiting on an adjuster, we take it from here.
That's fine. Call us first, we'll walk you through the claim filing with your insurer.
Call before filingFree towing with insurance repairs, 24/7, within Van Nuys, Sherman Oaks, Encino, Beverly Hills, North Hollywood. We'll come to you.
Request towingPerfect. Bring us your claim number, we'll take over from there. No phone tag with the adjuster.
Drop off & we handle itWorking with Allstate
Allstate operates a Good Hands Repair Network that some adjusters suggest, but network participation isn't required, and rarely delivers the best outcome for structural repair. Under California Insurance Code §758.5, Allstate cannot require you to use a specific shop or reduce your settlement for choosing your own. We accept Allstate insurance and handle the claim from estimate through final billing with the same direct-billing arrangement as network shops. Allstate supplements go smoothly when the paperwork includes OEM procedure references on structural work, which we include by default. On leased and financed vehicles we request OEM parts where the policy allows, and we document warranty implications clearly so the lienholder's requirements are respected.
Tips for Allstate customers
Straightforward advice, based on how Allstate typically handles a body-shop claim.
Allstate may try to route you to a Good Hands shop. You're not required to use it. Tell the adjuster you've chosen International Auto Collision Center.
Allstate often disputes labor times on structural repairs. Our documentation, backed by OEM repair procedures, typically settles those disputes in the first or second supplement.
If your car is leased or financed, Allstate may require OEM (original equipment) parts on certain components. We always recommend OEM when allowed.
Need to file a claim with Allstate first?
Their 24-hour claims line is below. Or skip the wait, call us first and we'll walk you through filing while you're on the line with us.
38+ yrs
Owners' experience
Lifetime
Warranty on every repair
Same day
Free estimates
51+
Five-star reviews
Common issues we handle
These are the recurring paperwork and scope issues on Allstate claims, and how we resolve each one.
Allstate often flags labor times on frame straightening and welded panel replacement. Supplement paperwork backed by OEM repair procedures typically resolves those disputes in the first or second round, with no cost to the customer.
Allstate's default on parts can lean aftermarket unless OEM is explicitly requested. For any leased or financed vehicle, we request OEM on structural and safety-critical components, leaseholders often require it.
On repairs that run past two weeks, Allstate sometimes tries to cap rental days. We file written extensions with parts vendor documentation attached; approval typically comes back inside 72 hours.
What we handle for you
Here's what we take off your plate, at no cost above your insurance settlement.
We invoice your insurance company directly. You pay only your deductible, never the full repair up front.
Low-ball estimate? Missed damage? We push back with photos, OEM specs, and labor-time documentation, until the scope is right.
About 70% of collision claims need at least one supplement once we tear down the damage. We file every supplement on your behalf.
If your policy includes rental coverage, we schedule the pickup so a car is waiting the day you drop yours off, through our partner Car Mart Rentals.
If your car can drive but you can't get away from work, we'll pick it up from your home or office and drop it back when it's done.
If your car is declared a total loss, we help you understand the settlement, dispute a low Actual Cash Value, and plan next steps.
How it works
No phone tag with adjusters. No paperwork to chase. We handle every step.
Tell us what happened. We'll guide you through filing the claim (or take over if you've already filed). If your car can't drive, we send a tow truck, free with insurance repairs.
Drop off the car. We handle everything with your insurance, appraisal, supplements, parts. You get text + photo updates from start to finish.
We do a final inspection and detail wash. You drive away knowing every paint and body repair is backed for as long as you own the car.
Call us, we'll walk you through everything. No commitment, no pressure.
Call +1 (707) 777-7747Why we earn the work
Insurance adjusters approve our supplements quickly because our documentation is meticulous. Customers come back because the repair is right the first time.
The owners have been repairing collision damage for more than 38 years.
We follow each manufacturer's factory body and paint specifications.
Body, paint, and refinish work warrantied for as long as you own the car.
51+ reviews from real customers, every one of them five stars.
Your rights as a California driver
California law guarantees your right to choose any licensed body shop. Your insurer can recommend one, but cannot require it.
You may request OEM (original manufacturer) parts. Many policies require disclosure when non-OEM parts are proposed.
Your insurer must pay for a repair that restores your car to its pre-loss condition, not just the cheapest option.
You're entitled to a written, itemized estimate before any work begins. We'll walk you through every line.
This page is for general information only and is not legal advice. For policy-specific questions, consult your insurance documents or the California Department of Insurance.
Insurance carriers we accept
We've processed claims with every carrier listed here. Don't see yours? Call us, chances are we've worked with them.
State Farm
GEICO
Progressive
Farmers
Mercury
USAA
AAA
Liberty Mutual
Nationwide
Travelers
+ AAA, MetLife, Esurance, Kemper, Safeco, Hartford & many more
Allstate FAQ
The specific things Allstate customers usually want to know before they file.
Yes, we accept every insurance carrier, Allstate included. We handle the claim directly with your adjuster and your coverage is identical whether we're in Allstate's Good Hands network or not (we're not; participation limits parts choices and repair procedures).
Yes. Under California law, Allstate cannot require you to use a specific shop or reduce your settlement for choosing your own. Just tell your adjuster you've chosen International Auto Collision Center and we handle everything from there.
If you have a leased or financed vehicle, or a policy that explicitly includes OEM parts coverage, yes. On other policies we still request OEM on structural and safety-critical components, approval is common with proper documentation.
Straightforward cosmetic repair: 3–7 business days. Front-end collision: 2–4 weeks. Structural work: 4–8 weeks. Each supplement round adds 2–4 business days for adjuster review.
Call us right now and we'll walk you through the next step. No commitment, no pressure, just expert help from a body shop that's been doing this for decades.
7049 Valjean Ave, Van Nuys, CA 91406 · Open Mon–Fri 9–6, Saturday 9–5
What customers say
I sincerely recommend this body shop! I had a very stressful situation with my car and needed to get it fixed as quickly as possible. I called around 10 different body shops, and no one was able to help me quickly — everyone told me I would have to wait several business days just…
Guzal Kamalova
in the last week
This guys are the best. I've done 3 cars with them and i am ver satisfied with there work and customer service. Highly recommend.
Mike Bogosyan
a month ago
Hùng Dương
a month ago
I've been around the automotive industry for a long time and previously managed a chain of repair shops in the Midwest, so I know what a great body shop looks like. International Auto Collision Center- owned by a father (Rafik) and son (Ruben), exceeded every expectation. From t…
Marc Kahn
2 months ago
Visited International Auto Collision Center in Van Nuys for a 2nd time, this time, to see if Ruben, our main contact over there could repair the center console for my 2016 Prius. Ruben didn't disappoint! With his contacts who provide him with car parts for all makes and models of…
Dan Ghesser
I had a great experience with International Auto Collision Center. They were honest, punctual, reliable, and very quick with the repair. The customer service was excellent from start to finish, and they kept me informed throughout the entire process. My car was repaired perfectly…
Enna Develyan
a month ago
I was introduced to this shop by a trusted source after my car got hit and run in North Hollywood. Ruben and his father did such an amazing job and my car was returned to me looking brand new and within the time span mentioned in the beginning of the process. Ruben always respond…
Winney Lee
I can't say enough about International Auto Collision Center. Every aspect of this experience went better than imagined. Ruben and Rafik went above and beyond at every chance. Their responsiveness, great pricing, the repair taking less days than originally promised, even fixing m…
Edward
2 months ago
My wife and I were referred to International Collision Center, run by Rafik and Ruben (a father-son duo), after our Audi A6 was sideswiped. Given the high cost of Audi parts, we were particularly concerned about a broken fog light. To our surprise, Rafik took it upon himself to f…
Brandon Perrin
2 months ago
